MetaTrader 4 and Dashboard Credentials:

Upon successful payment confirmation, you will receive your MetaTrader 4 and dashboard credentials within 5 minutes. However, for cryptocurrency payments, the time required to confirm your order depends on network congestion and blockchain verification, which may take some additional time.

Expiration of Our Payment Wallet Addresses:

Please note that our payment wallet addresses expire after 2 hour. If a payment is made after this expiration window, our system will cease tracking the payment, and there is a possibility of it being lost. In such a case, you will not receive your login credentials.

What to Do If You Haven't Received Your Account Credentials:

If funds have been deducted from your cryptocurrency wallet, and you have not received your account credentials for over 12 hours, please check your registered email's spam, junk, promotions folders, etc. If you are still unable to locate your welcome email, please contact us at contact@fxrivals.com and provide your registered email address and order number. A member of our support team will assist you in obtaining your credentials and getting back on track.

Cryptocurrency Payment Gateway:

Please be aware that our cryptocurrency payment gateway accepts payments via the Tron (TRC-20) and Ethereum (ERC-20) networks for cryptocurrencies (USDT) and through the Bitcoin (BTC) network for BTC payments. If payments are sent via the wrong network, all funds will be lost, and neither Cryptomus nor FXRivals can recover them. Please ensure that you use the correct network for your transactions.